The 7 Promises of Viadurini
1 - Product safety
We have studied a customized packaging for each of our products in order to guarantee our customers that the goods arrive intact at their destination. For extremely fragile materials such as mirrors we have chosen to use cages, wooden crates and cartons with a double layer of polystyrene to ensure greater protection of the product until delivery.
2 - Transport safety
Transport is as important as the packaging of the goods, which is why we choose to use only transporters specialized in the delivery of furniture. The purchased goods will be delivered directly to your home by appointment. Furthermore, upon request it is possible to have delivery to the floor and by choosing the Premium service , the assembly of the products directly to your home.
3 - Shipping insurance
All our shipments are insured for both road and sea or air travel.
4 - Secure payments
Thanks to the SSL certification we guarantee you safe payments for your purchases. Your information will be encrypted. All payments will be processed through a secure server-to-server connection using the SSL (Secure Sockets Layer) protocol with 128 bit encryption and VERISIGN protocol.
5 - Secure browsing
Thanks to the SSL certification we guarantee you a protected navigation within our site, guaranteeing that the information exchanged will not be readable by third parties.
6 - Guaranteed returns and refunds
Viadurini accepts returns of purchased products if communicated within 14 working days from the date of receipt of the aforementioned. In accordance with the legal provisions (DL 185/1999) each customer worldwide has 14 days to inform us of his intention to return a product, intact and unused, in its original packaging. Once the package is received in good condition in our warehouse, Viadurini refunds the amount of the returned product, without any penalty. Only the delivery costs are charged to the customer.
7 - Continuous telephone assistance
We guarantee our customers telephone assistance 5 days a week in 6 languages with 21 international lines always active.